Refund policy

Return & Refund Policy

Thank you for shopping with us. We want you to be completely satisfied with your purchase. Please review our return and refund policy below.

Returns

We accept returns within 7 days of receiving your order.

To be eligible for a return: 

  • The item must be unused, unworn, and in its original condition 
  • The item must be in the original packaging
  • Proof of purchase (receipt or order confirmation) is required

Certain items are non-returnable, including:

  • Gift cards
  • Sale or clearance items
  • Personalised or custom-made products
  • Food, Vitamins and Supplements 

How to Start a Return

To initiate a return, please contact us at Info@macrogains.com.au with your order number and reason for return.

If your return is approved, we will provide instructions on how and where to send your item.

Please do not send items back without contacting us first.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect 
  • We recommend using a trackable shipping service, as we are not responsible for items lost in transit

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome.

If approved:

  • Your refund will be processed to your original payment method
  • Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider

Exchanges

We only replace items within 7 days of receiving your order if they are defective, damaged, or incorrect.
If you need an exchange, please contact us at Info@macrogains.com.au.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours / 7 days of delivery with photos of the issue. Send the item back to us to inspect it and we will arrange a replacement or refund at no additional cost.

Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account again
  2. Contact your credit card provider — it may take some time before your refund is officially posted
  3. Contact your bank for further processing time

If you’ve done all of the above and still have not received your refund, please contact us at Info@macrogains.com.au.

Contact Us

If you have any questions about returns or refunds, please contact us:

Email: Info@macrogains.com.au
Business Hours: 9:00am-5:00pm Monday to Friday

This policy is subject to change without notice.